You should have received a confirmation email from us when your order shipped that contains a clickable tracking link to view tracking information in real time.
Standard Delivery: All orders are delivered by USPS, your regular postman. Packages will most likely be left in your mailbox.
Express & International Delivery: All express and international orders are handled by FedEx or DHL Global Mail. Free shipping is not available on any international orders. All express and international orders are subject to a $10 handling fee in addition to the cost of shipping. Tariffs, taxes, customs and all international fees according to your delivery destination are the sole responsibility of the recipient. If a package is going to a business/commercial address in Canada, it is required that a person's first and last name be in the address line 1 field or it will be held for verification that the package is being sent to an individual, not a business.
Shipping Time frame
Express Shipping: Express orders must be submitted before 9:00 am MST Mon-Fri to ensure same-day processing. Express orders placed over the weekend will ship Monday. Saturday, Sunday, and Holiday deliveries are not available. Closed Holidays. Delivery time is contingent on the shipping service you selected.
Standard Shipping: Orders placed Mon-Fri are typically processed within 1-2 days and shipped. Orders placed over the weekend are shipped on Monday. Closed Holidays. Orders may take 3-15 business days in transit to arrive. Please plan at least two to four business days for processing, in addition to the standard shipping time, if you are hoping to receive your order by a certain time.
Orders that are greater than or equal to $50+ in value that are being shipped to a location within the Continental United States will automatically have "Free Standard Shipping" at checkout. Orders that meet the minimum $50+ order criteria that are being shipped within US territory, but are outside the Continental United states; i.e., Alaska, Hawaii, Guam, Puerto Rico etc. will have a flat $10.00 shipping fee at checkout. Orders to any other country will have a regular international shipping charge.
Missing Package Marked as “Delivered”:
- Check your mailbox
- Look for a notice of attempted delivery
- See if someone else accepted the delivery
- Wait until the end of the next day to see if it turns up
- Ask your postman where he placed it
- Consider whether or not the package may have been stolen