Do I need to sign in before placing an order?
No, you do not have to. You can place your order directly on our website. If you change to another computer without placing an order, then you will not see the first order information. You can also choose to register on our website to take advantage of discounts, deals and special prices.
How do I sign in?
Click “sign in” and provide your name and email address.
Ordering & Payment
Can I remove item from the shopping cart?
Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.
Can I modify or cancel my order?
If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours, please send a request to our customer service "firstname.lastname@example.org” representatives your order for assistance.
Can you custom make the items?
Sorry that we don't provide custom-made service. The items are just same as our website displayed and same as the description on our website.
If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only make change for you if the order has not yet shipped out. If there are changes, please contact us via email@example.com.
What kind of secure payment methods do you accept?
We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E Check, and any other payment methods that PayPal supports to complete your order on our website. And we also support Credit/Debit card of Visa Card, Master Card, JCB, Maestro.
How do you secure my payment information?
We do not process any of your payment information.
Why do I get less refund for the items sometimes?
Please be noted if there is a discount for your order, we will refund you the amount with the discount, that means we will refund what you paid for each item.
How can I choose the right size?
Please check Size Chart on the item's product page to see the measurements. Most of our items are marked as S/M/L/XL/2XL size and the unite include centimeters and inches.
Shipping & Handling
Where does my order ship from?
Our main fulfillment center is in China. All our clothes are shipped from our fulfillment center.
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL.UPS. USPS, Postal Mail etc.
How much is the shipping fees?
It depends on weight and distance. And you can see the exact fees when choosing the shipping method. Any order over $50 can enjoy free standard shipping in our website now!
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However, for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
Do you ship to PO BOX and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the items by expedited shipping (in 10 days), please provide a physical address